Dee

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  • How many Premier Qualifying Points (PQPs) can I earn?

    You can earn up to 2,000 Premier Qualifying Points (PQPs) per annum. Earn 1 PQP for every £15 spent directly with United Airlines or on card purchases outside the UK.You also will earn 500 PQPs whe...

  • What perks do I get with the card?

    The United Airlines Debit Card offers the following perks:Low FX spend abroadStay Connected Globally with 5x 1GB eSIMs annuallyCardmembers save at least 10% on United flights when booking with mile...

  • How do I earn United Airlines Miles?

    Earn United Airlines Miles on all eligible everyday GBP and foreign currency spending. You will receive an accelerated earn rate by spending at United Airlines (i.e. On Brand Spend) in the UK and a...

  • Where/When will I not earn Miles?

    United Airlines Miles will be awarded for eligible transactions. An eligible transaction would be a final payment where a merchant completes the transaction and where we would be required to debit ...

  • What is the Miles Booster feature and how does it work?

    Miles Booster allows you to supercharge your United Airlines Miles balance by rounding up your transactions to the nearest 10p or 20p, and thereby earning miles at a rate of 1 mile / GBP £0.02. You...

  • How Long Do Refunds Take?

    It should take 3 to 7 working days for you to receive a refund.This is because refunds are not processed in real time by merchants and are often sent in batches at certain times.Once a merchant has...

  • What happens to my United Airlines Miles when a refund is processed?

    When you make an eligible transaction, your United Airlines Miles will be classed as "Pending" for up to 23 days. This is to account for any refunds that may occur in that time and ensures that the...

  • What Exchange Rate Will I Get When A Foreign Transaction Is Refunded?

    In most instances, we will refund you at the exchange rate used when you did the original transaction.However, there are occasions where we are unable to do this, specifically when we have been una...

  • Enabling Biometric Login

    "Biometric Login" is a catch-all term for authenticating a login to an app using a human characteristic - for example Fingerprint ('Touch ID') or Facial ('Face ID') recognition. You may see a diffe...

  • How do I change my phone number or email address?

    In order to change your phone number or email address, you need to be using the United Airlines Debit Card app. Click on your initials in the top left of the app, then click on 'Details' just under...