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No, when you freeze your Card it prevents any payments from being made using your card in the Google Pay wallet.If you have any unrecognised transactions, please get in touch with us directly at he...

Google may attempt a small test transaction to verify your card details. This will usually be for £0 (as an account enquiry) however, if a small amount is charged, it will be refunded back to your ...

There is no limit imposed by us on the transactions you can make on your Card using Google Pay, although your normal card spend limits will apply. Please note that some merchants will apply a limit...

Yes, you are able to use it to complete in-app purchases on your mobile apps such as Deliveroo, Uber Eats, Bolt, to pay with your Card at checkout.

For every transaction made on your Card we are required to notify you of the Direct Debit payment that will be collected as part of using the direct debit scheme.You will automatically receive an e...

As your Card works using direct debit, whenever you do a transaction, we submit a request to your bank to transfer the funds over to us.Due to the nature of direct debit this typically takes 2-3 bu...

When you do a transaction with your Card, we ask your bank if you have sufficient funds to cover the transaction, which will include any arranged overdraft you have with your bank. If your bank con...

If your card isn't working, for contactless or any other transactions, always check that it has been activated and isn't frozen in your account first. You can do that by logging into our app and ch...

Funds are taken by Direct Debit after your Card transaction has taken place. Some banks assume that Direct Debits recur monthly, and so they can incorrectly predict upcoming payments based on the l...

When you make a Card transaction, we look at all the pending / uncleared Card transactions on your account.If the sum of these exceeds the overall limits on your account, then your transaction will...