About My Card
Security and Data Privacy
- Why do you verify my mobile number and email address?
- How does My Card keep my details secure?
- What Happens If My Card Is Compromised?
- What Do You Do With My Personal Data?
- Can I ask you to delete my personal data?
- Mastercard Principal member
Apple Pay
- Do you support Apple Pay and Google Pay?
- How do I add my Card to Apple Pay?
- What happens if I lose my Apple device or if my device is stolen?
- Using Apple Pay
- Apple Pay – Troubleshooting
- Where can I see transactions made with Apple Pay?
Google Pay
- How to set up your Card for Google Pay?
- Is my device eligible for Google Pay?
- Can I turn off Google pay notifications?
- Where can I pay using my Card on Google Pay?
- How do I remove my Card from Google Pay?
- Can I use my card on Google Pay whilst it is frozen?
Your Transactions
- Can I turn off getting emails for every transaction?
- Why does it take so long for the money to leave my account?
- Can my Card use the overdraft I have with my Bank?
- What if my card is not working or is damaged?
- Why Do Some Banks Say I Will Be Charged For A Payment That’s Already Been Taken Out?
- My transaction has been declined or rejected for Exceeding Maximum Pending Transactions - what does this mean?
How do Miles work?
Refunds
Using the Card
- Where does my card work?
- Enabling Biometric Login
- How do I change my phone number or email address?
- Can I pay funds into my Card account or top up my Card?
- Do I need a mobile app to use my card?
- Should I pay in pounds or local currency?
Linking your bank
- Top Tips: how to link your bank account with United Airlines Debit Card
- How do I link a bank account using the United Airlines Debit Card app?
- Sharing Your Bank Balance With The United Airlines Debit Card App
- How safe is it to link my bank account to Card?
- How many bank accounts can be linked to my Card?
- Linking to Barclays
Your Card
- Can I unsubscribe from receiving your emails?
- How do I get an additional / extra card for my wife / husband / partner?
- Why can't I add or change my phone number in the app?
- Do I need to sign my signature on my card?
- How do I activate my card?
- I have not received my card yet
Getting Started
- Do I need to pay the annual fee upon submitting the card application?
- Who’s Eligible For A Card?
- Which Banks Do You Support?
- Do I need to send you my ID?
- Why can’t I link my joint bank account?
- Why isn’t my bank account eligible?